Accenture Collections Team Leader with Spanish in Warsaw, Poland
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
As Collections Team Leader, you will have to develop both good client relationships and motivated and energetic team. Mostly, you will:
Manage your team and plan daily work Act a first point of contact with client to ensure issue resolutions and process improvements Support your team in their career development Work with the Client Service Manager to ensure Key Performance Indicators are met Cooperate with management and other teams across the company
Very Good Spanish (B2/C1) Analytical approach Management experience in leading teams of 5-8 people, min. 1 year Relevant Cash Collections or Customer Service experience min. 2 years/ will be relevant Microsoft package Fluent English ERP knowledge be an asset (SAP) Strong motivational skills Ability to prioritize and delegate multiple tasks
Location: Warsaw The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages) Experience with a range of Clients and technology solutions which provides professional relevance Operating according to Lean Six Sigma philosophy Collaborating and learning from diverse and talented colleagues helps you “raise your game” Trainings and development tailored to help you achieve your potential New Joiners Programme including trainings Opportunity to engage in Corporate Social Responsibility initiatives We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others. Social benefit packages including: private medical care, My Benefit, life insurance Friendly work atmosphere in multicultural environment
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Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw
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