Accenture BSS/CRM Business Analyst in Roma, Italy

CONNECT YOUR TALENT. Become an active digital innovation player. Be a part of our young and international team shaping innovative processes using the most advanced digital technologies and driving businesses into the future. Join our global Technology and Management Consulting teams. Help companies enhance their efficiency in Financial Services, Health and Public Service, Products, Communications, Media and Technology and Resources.

BSS/CRM Business Analyst Rome

Bring innovation to the Communication, Media & Technology Industry. Shape the future of communications and define new technological and digital offerings and processes. Experience the most innovative and exciting market scenarios with us.

What you will do

Immersed in a stimulating multidisciplinary and multicultural environment, your goal will be to lead companies in the evolution of their digital systems.

You will do this by creating automated business processes using artificial intelligence, by applying modern software development methodologies, such as DevOps and Agile. You will be responsible for the functional analysis of business requirements using BSS applications and Telco operator CRM.

You will handle:

Business requirement technical analysis Drafting of functional specifications Participate in customer meetings Support development and testing teams Working with offshore delivery center colleagues from India

Who you are

You are suited to teamwork, sociable, and know how to draw inspiration from confrontation within a multidisciplinary environment. You have excellent analytical skills and can organise yourself in the best possible way. You work towards objectives and can express yourself in English.

Are you the person we have just described? If so, and you meet the following requirements, send us your application

Management, technical or IT Bachelor's or Master's degree One to three years’ experience in CRM solutions analysis in important business transformation programmes or application maintenance Knowledge of computer system and databases principles Knowledge and proper use of the office package particularly Word, Excel and PowerPoint Ability to analyse business processes and business solutions design Knowledge of Siebel is a bonus Telecommunications experience is preferred

Why Accenture

Discover how you can bring your ideas and creativity to life in a young, friendly, dynamic and supportive environment. Grow with us and build a fast-moving career supported by excellent leaders. Thanks to their expertise and a structured and personalised training, you will learn a unique, widely-recognised working method that will transform you into a first-class professional.

Inclusion & Diversity We offer an environment where all differences are respected, and employees are valued solely for their talent. Under articles 1 and 18 of law 68/99, we evaluate the candidates belonging to Protected Categories. Accenture guarantees equal opportunities. JOIN ACCENTURE CONSULTING AND THE DIGITAL REVOLUTION OF MEDIA AND TELECOMMUNICATIONS. For further information, visit our website: For information on our Privacy Protection Safeguards art13 L.679/2016 (GDPR) go to Accenture is an equal opportunities employer.