Accenture Technical Support Representative - Service Desk (Manila) in Manila, Philippines

  • Providing first level of support for customer and system incidents and requests using basic technical and service knowledge

  • Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents

  • Performing initial level of diagnosis of problems and incidents and resolving them when appropriate

  • Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services

  • Ensuring proper documentation for all problems, incidents and requests

  • Following up on incidents to ensure customer satisfaction

  • Monitoring issues until they are closed

  • Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents

  • Executing test plans or scripts

  • Developing and maintaining an understanding of customer Service Level Agreements

  • Graduate of any 4-year course

  • Good oral and written communications skills

  • Ability to work as a team member

  • Ability to work creatively and analytically in a problem solving environment

  • Desire to work in an information systems environment