Accenture Customer Support Agent – Arabic Speaker in Kuala Lumpur, Malaysia
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Role Overview As a Customer Support Agent, you will manage customer interactions to increase customer satisfaction and improve service quality. The specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.
The role includes some or all of the following key responsibilities:
Sense of achievement providing excellent customer service in an inbound customer contact environment Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by understanding customer concerns Maintaining high customer satisfaction ratings and adhering to service level agreements and set Operational KPIs
Minimum High School Diploma or equivalent Minimum 1 year of customer service experience Minimum 1 year of experience with email or chat support Preferred Qualifications
Bachelor’s Degree Experience providing Business to Business Support services with emphasis on online advertising sector or social media Experience working in customer service management system.
Professional Skill Requirements
Passionate about providing high quality customer support Excellent verbal and written communication proficiency with high attention to detail Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries Exceptional grammar and typing accuracy skills Ability to prioritize tasks and work independently Great judgement and ability to problem-solve both with peers and independently Flexible work-hours: full-time, weekends, and late nights as needed Excellent listening and interpersonal skills Good computer skills Dedication to continuous improvement and customer service excellence Flexible and quick learners, able to adapt to continuously evolving client needs and product updates. Demonstrated teamwork and collaboration in a professional setting; either military or civilian
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.