Accenture Location Services Associate (Chicago) in Indianapolis, Indiana

Title: Location Services Associate (Chicago) Location: USA-Midwest Job Number: 00576939

Organization: Corporate Functions/Workplace

Location : Chicago, IL

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at http://www.accenture.com/ .

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description

Location Services Associate

Execute the services in their area(s) of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision.

Key Responsibilities

  • Provide leadership and direction in matters related to facility operations and scope/quality of services

  • Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

  • Provide leadership, direction, development and employee supervision within the areas of responsibility

  • Manage relations with internal leadership and stakeholders

  • Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).

  • Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction

  • Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements

  • Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations

  • Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules

  • Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services

  • May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)

  • May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment

  • May provide audio-visual support/troubleshooting prior to and during meetings and events as needed

  • May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.)

  • May provide basic technical support for standard office equipment (e.g., copiers and printers)

  • May provide support related to on-site catering

  • May manage operations of communication center/switchboard on a daily basis

  • May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource

  • May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding

  • May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines

  • May act as a point of contact for external providers (e.g., cleaning contractors)

  • May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location

  • May contribute to the preparation of daily, weekly, and monthly reports

  • May perform administrative duties according to location guidelines

  • May carry out instructions for security, fire, health and safety and maintain records

Qualifications:

Basic Qualifications:

  • GED or High School Diploma

Preferred Qualifications:

  • Experience with Microsoft Office (Word, Excel PowerPoint)

  • Experience with Microsoft Outlook

  • Passionate about customer service

Professional Skill Requirements:

  • Good written and oral communication skills

  • Proven ability to work independently and as a team member

  • Good organizational, multi-tasking and time management skills

  • Highly responsive, flexible and adaptable

  • Proactive thinker/action taker

  • High level of professionalism

  • Strong teamwork and collaboration in a professional setting

  • Ability to work with highly confidential material and maintain confidentiality

  • Comfortable with technology

  • Seeks out challenges and opportunities to grow

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Role Requirements:

  • Must be over 21

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Workplace Management & Solutions