Accenture Network Operations in Gurugram, India

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :SW/Application Tech Support Practitioner

Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills :Network Operations

Good To Have Skills :Routing

Job Requirements : Management and maintenance of the LAN / WAN environment Delivering and establishing projects related network implementation for clients and internal teams

Relationships:

Reports to: L3 NS Lead

Supervises: NA

External Relationships:

Qualifications:

Education: Diploma/BE/BTech in EC/IT/CS

Work Experience: 4 years of relevant experience working in a large enterprise or government institution where main responsibilities included supporting, maintaining building large network infrastructure

Knowledge and Skill Requirements:

Provide Level-3 support and troubleshooting of the network issues with respect to the projects/internal environment End to end project transition Meet customer expectation by the timely delivery of all network services per the defined in OLA Deliver the result by adhering to the defined processes like ISO 20000, ISO27001, BS25999 Coordination with other support functions, vendors and third party team to resolve the network

15 years of full time education