Accenture Consultant/Manager – Oracle Service Cloud (CX) in GBR, United Kingdom
Title: Consultant/Manager – Oracle Service Cloud (CX) Location: United Kingdom-United Kingdom Other Locations: United Kingdom-United Kingdom Job Number: 00591387
Role: Consultant/Manager – Oracle Service Cloud (CX)
Location: London with 100% Mobility
Salary: £30,000 - £112,500
Closing Date: 31/08/2018
Oracle intelligent platforms and applications are transforming the customer experience (CX) function in most large organizations. Oracles wide range of CX products produce customer centric experiences across service, sales and marketing driving brand loyalty, repeat business and increased customer satisfaction. Accenture is Oracle’s #1 partner globally (1 st to attain both the Diamond as well Global Cloud Elite status).
Accenture provides a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Within our Oracle applications practice, functional professionals work with our clients to transform the customer experience in the digital era. With a focus on CX Cloud, specialising in Service, Marketing and Sales solutions our Oracle practice offers and delivers an unparalleled CX footprint for our customers.
We are looking for CX transformation consultants with a passion to deliver exceptional customer experience solutions with prior experience on Oracle applications for positions at the Consultant and Manager Level. You must meet the following criteria:
Previous experience of working in a consultancy environment
At least 2 full lifecycle implementations of an Oracle CX product, including the following phases: requirements gathering, fit/gap analysis, functional design documentation, user acceptance testing, trainings and deployment activities.
Functional consulting experience in one of the following areas:
Service (Oracle Service Cloud, Field Service Cloud, Engagement Cloud, Oracle Policy Automation)
Sales (Oracle Sales Cloud, CPQ, Commerce Cloud)
Marketing (Oracle Marketing Cloud, Social Cloud)
Exposure in one of the following areas is desirable: Business Intelligence, analytics and/or PaaS, IaaS components.
Highly motivated self-starters with strong communication and interpersonal skills with the ability to work with a wide range of stakeholders from board level to junior management.
Experience of working in at least one of the industry sectors listed:
Health & Public Sector
Retail or Consumer Goods
Manufacturing or Industrial Products
Chemicals, Energy, Oil & Gas
Communications, Media and High-Tech
Work stream/ team leading experience is desirable
Team player - proven success in contributing to a team-oriented environment
Engage with senior stakeholders in client organizations to shape decision making.
Hands-on delivery or involvement in large, major IT change programmes
Proven ability to work creatively and analytically in a problem-solving environment
Excellent communication (written and oral) and interpersonal skills
You must be willing to be London based, but be fully mobile, i.e. prepared to work away from home Monday to Friday as required
Key responsibilities may include:
Drive iterative prototyping design sessions using Accenture’s Cloud Methodology
Manage design and build and test activities on and offshore through the iterative process
Support the client in key architectural or business process related change activities driven by the move to Cloud
Support new business opportunities through provision of your expertise in the sales cycle
Accenture will be recruiting at the followinglevels:
Analyst, Senior Analyst, Consultant, Team Lead, Associate Manager, Manager, Senior Manager
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at http://www.accenture.com/ .
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications31/08/2018
Accenture reserves the right toclose the role prior to this date should a suitable applicant be found.
Job: Business & Technology Integration