Accenture Sales Team Lead in Dublin, Ireland
Sales Team Lead
Accenture is looking for a people-oriented client service team lead to guide, mentor and inspire an incredible team of multilingual Sales Account Managers within a digital marketing environment. This role involves coaching and developing a world-class team that takes pride in creating delightful customer experiences through focused sales plays and account management in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale our clients’ operations, solve customer problems upstream, and grow the clients revenues by delivering a world-class customer sales experience to millions of customers.
Ideal candidates will put people first. Your customers and your team are your top priorities. You will mentor and coach a team of Account Managers to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.
Manage a high performing team of Account Managers
Manage KPI's, ensure deliverables are exceeded and revenue is achieved
Identify barriers and to improve productivity and success
Develop, coach and manage your inside sales team to ensure operational excellence
Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
Conducts one to one’s with team members to assess performance against objectives.
Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
Acts as a point of referral for complex and escalated queries
Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
Experience as Team lead on Inside sales team is essential Passionate about digital marketing and sales with deep subject matter expertise in both Experience recruiting and hiring candidates for a high-performance account management sales team. Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity. Ability to develop effective business relationships with all levels of internal and external management. Must possess strong oral, written, presentation, and interpersonal skills. CRM experience or comparable sales force automation tool. Strong knowledge of technology / social media channels Ability to identify and lead service improvement initiatives Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre / queue-based environment as a plus Experience developing, measuring, and documenting improved efficiencies in workflow and system processes. Must be able to clearly identify goals, communicate vision for the team, and then deliver results Excellent influencing skills and ability to work with key cross functional business stakeholders Excellent customer service, communication and interpersonal skills Ability to remain calm and courteous in periods of stress High energy, passion, and a good sense of humour Fluency in English
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.