Accenture Operations Solution Architect Manager - Customer Success (Location Negotiable) in Chicago, Illinois
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Operations Solution Architect – Customer Success role is a client facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. This person is the single point of contact with responsibilities that include:
Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings
Prepare the spend estimate, schedule, work plan, resource sourcing plan
Able to understand and articulate all details and specifications of the proposed solution. Has and interest and desire to be analytical and able to back up solution with proof points, facts and figures.
Coordinates and leads all solution approvals
Collaborate as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups, and align the solution with final terms and conditions
Collaborate with the Service Architects Product Directors to plan and architect the overall delivery architecture and capabilities to support the service offerings
Sponsor/lead the initiatives to deploy new architecture capabilities like Artificial Intelligence (AI), Robotic Process Automation (RPA) and Analytics to differentiate proposed solutions in a way that delivers measurable business outcomes for the client Interface with the delivery organizations to ensure effective transition, shape services, collaborate on clear solution assumptions, and determine appropriate service delivery locations and related cost to deliver
Ensure delivery architecture is designed according to policies standards and solution is benchmarked externally
Maintain a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business
Ability to meet travel requirements
A minimum of 3 years of experience in one or more of the following areas: Customer Contact or Sales Operations
A minimum of 3 years of experience with Solution Planning Deal Shaping including Customer Contact solutioning concepts to estimate required headcount based on volume estimates
A minimum of 2 years of experience applying Artificial Intelligent (AI) approaches to proposed solution plans
Analytical and extremely comfortable working with excel models to define proposed solutions and costs
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and stakeholder management skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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