Accenture Location Services Associate (Chicago) in Chicago, Illinois
Organization: Corporate Functions/Workplace Location: Chicago, IL
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.
Job Description: Execute the services in their area(s) of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision. Key Responsibilities
May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.) May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. May provide audio-visual support/troubleshooting prior to and during meetings and events as needed. May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.). May provide basic technical support for standard office equipment (e.g., copiers and printers). May provide support related to on-site catering. May manage operations of communication center/switchboard on a daily basis. May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource. May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding. May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines. May act as a point of contact for external providers (e.g., cleaning contractors). May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location. May contribute to the preparation of daily, weekly, and monthly reports. May perform administrative duties according to location guidelines. May carry out instructions for security, fire, health and safety and maintain records. Role Requirements:
Overtime may be required periodically
High School Diploma/GED Preferred Qualifications:
College Degree Critical thinking skills Problem solving skills Intermediate knowledge of MS Outlook Intermediate knowledge of MS Office (word/excel/PowerPoint) Comfortable with technology and social media (advanced skills a plus) Professional Skill Requirements:
Ability to take ownership and make decisions independent of customer involvement (proactive) Proven ability to work independently and as a team member Good communication skills (written and oral) Good organizational, multi—tasking and time management skills Highly responsive, flexible and adaptable Proactive thinker/action taker Passionate about customer service High level of professionalism Seeks out challenges and opportunities to grow Business partner attitude and approach Demonstrated leadership in professional setting; either military or civilian Demonstrated teamwork and collaboration in a professional setting; either military or civilian Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.