Accenture ServiceNow in Bengaluru, India
Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :ServiceNow
Good To Have Skills :No Technology Specialty
Job Requirements : 1 Total IT 6 years of experience 2 Minimum 2 years of experience with Service-Now 3 Worked on service now development with knowledge on server side / client side scripting and workflows 4 Worked on Service Now applications scoped and global applications 5 Worked with 3rd party integrations 6 Worked on Incident management, problem management, change management and knowledge management 7 Troubleshooting Service Now performance issues 8 Service Now administration certified 9 ITIL foundation certified
15 years of full time education