Accenture Genesys Contact Center Implementation in Bengaluru, India
Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Genesys Contact Center Implementation
Good To Have Skills :Cisco Call Manager
Job Requirements : Skill: Genesys CIM Must Have: 1 Proficient on both Genesys Voice and Multimedia Solutions and Genesys Tools Genesys Administrator, CME, SCI, IRD, CCPulse, Kazimir Sip Visualizer 2 Strong Troubleshooting Skills of Genesys Application Logs T-Server , URS , SIP , GVP , GAD Framework 3 Proficient on Genesys RealTime and Historical Reporting Solutions Ccpulse , Datamart Infomart 4 Development of IVR Call Flows and Call Routing Strategies 5 Good Knowledge about Contact Centre Adjuncts CRM Integrations , WFM , Call Recording , Voicemail Dialers 6 Hands on experience on Genesys and Other CC Solutions Installation/Upgrade /Migration Good to Have: 1 Expertise on Design ,Deployment, Configuration, Upgradation , Troubleshooting of Symon Wallboard / Verint Witness Solutions 2 Good knowledge on VOIP and Telephony Platforms and ITIL Foundations 3 Certifications on Genesys and ITIL 4 Application Development on NET/Java and to have Databases and SQL Knowledge
15 years of full time education